Agentic AI has arrived, and how you build it will determine your success. In this video, Genesys experts share global insights from consumers and CX/IT leaders, revealing where expectations align and where trust can falter.
In this session, Rahul Garg (Vice President, Products, AI, and Self-Service, Genesys) and Greg Thomas (Senior Director, Thought Leadership, Genesys) explore key considerations: guardrails and accountability, privacy and security, bias detection, and multilingual readiness. You’ll also learn how to identify high-impact use cases that deliver measurable ROI and support your next steps, making this a comprehensive guide for moving from pilots to full-scale production.
