This video explores why organisations are leaving heavy legacy stacks for a cloud platform. Hint: It has to do with its capability to unify voice and digital channels and raise the bar for reliability and security. Lene Strengelsrud, Department Director at Lowell, shares how moving to the cloud with Genesys improved uptime and agility and enabled their teams to design empathetic experiences at scale.
You’ll also learn how an open, microservices‑based architecture and a guided migration approach make the move predictable, so you can plan your own path and modernise at your pace. Start watching to see how Genesys strengthens partnerships and elevates AI‑assisted productivity, delivering measurable experience gains.
Watch the next three videos in the series to find out how a partnership with Genesys can transform your CX and EX, why leaders use Genesys Cloud to simplify work, and ways AI can improve your CX.
