In this video, leaders including Lene Strengelsrud, Department Director at Lowell, describe the moment Genesys stopped feeling like a tool and started operating as part of their team. She emphasises the openness and co-ownership they experienced from discovery to delivery, with a shared vision that turned their complex contact centre into an orchestrated experience. The outcome: deeper customer connection and unified engagement on a platform designed for change.
You’ll also see how governance-first practices and assistive capabilities, like Genesys Copilot, give agents the ability to work smarter with security intact. If you’re seeking a partner who understands your vision and helps deliver it, this is where you set the stage.
Want to see more? Watch the next three videos in the series to discover why companies choose Genesys Cloud, how this move can simplify work, and ways AI can improve your CX.
