Take flight with Virgin Atlantic as we explore how this leading airline is transforming customer experiences with AI. In this video, Virgin Atlantic’s Vice President of Customer Care, Louise Phillips, shares their incredible journey from a manual, outdated contact system to a fully AI-powered cloud-based solution. Discover how predictive routing, agent assist, and knowledge portals have significantly reduced handling times and improved first-contact resolution.
Start watching to explore Virgin Atlantic’s award-winning use of AI, the challenges they overcame, and how they continue to push the boundaries of customer experience orchestration. This is an inspiring case study for any business looking to start or expand their AI journey.
