Discover the cutting-edge possibilities of AI-powered customer experiences in this recap of the Genesys Xperience UKI event. During this session, you’ll learn from industry leaders, including Peter Graf (SVP Strategies, Genesys), as they delve into how AI is reshaping customer interactions, from automation to empathy-driven personalisation. This session takes you through a journey of transformation, revealing how companies can leverage AI to optimise customer and employee engagement, drive efficiency, and build loyalty.
Whether you’re just starting or looking to level up your AI strategy, this video offers key takeaways that will help you stay ahead in a rapidly evolving landscape. Don’t miss out on insights that could redefine your contact centre’s future.
