Join key industry leaders as they delve into the future of customer and employee experiences. With consumer expectations higher than ever, businesses must innovate to stay competitive. Drawing on insights from the “Customer Experience Horizons” report by MIT Technology Review Insights, this webinar explores how companies can leverage AI and contextual data to enhance customer interactions.
Discover why 86% of consumers now judge companies by their service quality, and how 77% will leave after just a few poor experiences. Learn how AI can shift the focus towards more empathetic, human interactions, and why understanding the context behind customer data is crucial for creating personalised experiences. Gain valuable insights on building long-term customer loyalty and optimising employee experiences.
Tune in to hear about the latest trends and strategies that are shaping the future of customer experience. Whether you're a CX practitioner or a business leader, this webinar offers practical knowledge to help you navigate the evolving landscape of customer and employee interactions. Don't miss this chance to learn from industry leaders and enhance your customer experience.
