AI and New Customer Experience Technologies Are Already Deepening Engagement and Driving Revenue
In this Xperience UKI session, Sanjay Singh (Managing Director, Cloud Customer Care, Accenture UKI), Mark Dunleavy (General Manager, Ireland & Northern Ireland, AWS), Craig Murray (Regional Vice President, Service Cloud, Salesforce UKI), and Marc Donnelly, (VP, Alliances & Partner Sales, EMEA, Genesys) discuss how AI and cloud solutions are shaping the future of CX.
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Join industry leaders from Genesys and Salesforce as they unveil their latest collaborative solution, CX Cloud, designed to unify contact centres, enhance workforce management, and elevate customer relationship management.
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Learn how to simplify your technology stack and synchronise data to deliver personalised customer experiences. Explore practical strategies for integrating your CRM and contact centre, empowering your team with advanced tools and AI-driven insights.
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Discover how CX Cloud from Genesys and Salesforce seamlessly integrates contact centre and CRM capabilities, leveraging AI-powered tools to elevate customer and employee experiences, driving innovation and business growth.
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Delve into the capabilities of CX Cloud, a solution designed to provide a unified workspace for agents and supervisors. Watch how AI-driven insights and seamless integration improve efficiency and interactions.
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Explore the recently launched CX Cloud from Genesys and Salesforce, which integrates AI-powered tools and a unified agent workspace to improve customer service operations.
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