How a Global Brand Streamlined Service at Scale

How a Global Brand Streamlined Service at Scale

Webinar

Discover how this multinational company simplified service delivery and increased operational control by integrating its contact centre and CRM. This story highlights the power of centralised platforms to drive efficiency without compromising customer care.

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Seamless Service, Smarter Connections

Seamless Service, Smarter Connections

Webinar

This global HR tech company improved service speed and consistency thanks to a modern approach to unified platforms. Access this real-world example to learn what happens when cloud contact centre and CRM solutions work as one.

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Revolutionising CX: The Power of AI and Cloud Collaboration

Revolutionising CX: The Power of AI and Cloud Collaboration

Report

Discover why connecting systems and leveraging AI is essential to delivering the seamless experiences customers demand. Uncover strategies to improve loyalty and stay ahead in the competitive CX landscape.

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Powering the Future of Customer Experience: Insights from Accenture, AWS, and Salesforce

Powering the Future of Customer Experience: Insights from Accenture, AWS, and Salesforce

Video

In this Xperience UKI session, Sanjay Singh (Managing Director, Cloud Customer Care, Accenture UKI), Mark Dunleavy (General Manager, Ireland & Northern Ireland, AWS), Craig Murray (Regional Vice President, Service Cloud, Salesforce UKI), and Marc Donnelly, (VP, Alliances & Partner Sales, EMEA, Genesys) discuss how AI and cloud solutions are shaping the future of CX.

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Unlock the Future of Customer Experience with Genesys and Salesforce

Unlock the Future of Customer Experience with Genesys and Salesforce

Webinar

Join industry leaders from Genesys and Salesforce as they unveil their latest collaborative solution, CX Cloud, designed to unify contact centres, enhance workforce management, and elevate customer relationship management.

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Unify Your CRM System and Contact Centre

Unify Your CRM System and Contact Centre

Checklist

Learn how to simplify your technology stack and synchronise data to deliver personalised customer experiences. Explore practical strategies for integrating your CRM and contact centre, empowering your team with advanced tools and AI-driven insights.

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Transform Your Customer Experience with CX Cloud

Transform Your Customer Experience with CX Cloud

Product Overview

Discover how CX Cloud from Genesys and Salesforce seamlessly integrates contact centre and CRM capabilities, leveraging AI-powered tools to elevate customer and employee experiences, driving innovation and business growth.

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CX Cloud in Action: Watch the Demo

CX Cloud in Action: Watch the Demo

On-demand Demo

Delve into the capabilities of CX Cloud, a solution designed to provide a unified workspace for agents and supervisors. Watch how AI-driven insights and seamless integration improve efficiency and interactions.

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Discover the Power of CX Cloud From Genesys and Salesforce

Discover the Power of CX Cloud From Genesys and Salesforce

Blog Post

Explore the recently launched CX Cloud from Genesys and Salesforce, which integrates AI-powered tools and a unified agent workspace to improve customer service operations.

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