Unlock the full potential of your customer service operations with CX Cloud from Genesys and Salesforce. This on-demand demo offers an exclusive look into how this powerful solution seamlessly integrates AI-powered agent workspaces with Salesforce Service Cloud, providing comprehensive contact centre and workforce engagement management capabilities.
The demo showcases how agents can quickly assess their job performance, review training modules, and schedule coaching sessions. Delve into the intricacies of performance metrics, scorecards, and gamification leaderboards that empower agents to bridge knowledge gaps and maximise their potential. You'll also see how agents seamlessly handle customer interactions using an intuitive, customisable interface enriched with real-time transcription and predictive analytics.
Supervisors aren't left behind; the demo highlights how they can leverage Omni-Channel Supervisor to monitor teams in real-time, with actionable insights from custom dashboards tracking service levels, handle times, and customer satisfaction. By integrating data from both Genesys and Salesforce, CX Cloud eliminates blind spots and enhances AI capabilities, ensuring consistency and personalisation across channels. Access the demo now to transform your customer service experience.
