For global enterprises, complexity in customer service operations can slow responsiveness and dilute the customer experience. This customer success story reveals how Nestle overcame these challenges by unifying its cloud contact centre with Salesforce CRM – creating a more agile, insight-driven service model.
The transformation unlocked tangible efficiency gains and a more consistent global experience, enabling the company to standardise processes across regions and give teams real-time visibility. If you’re looking to break down silos and drive smarter service delivery at scale, this story offers timely inspiration and proven strategies worth exploring.
