During this session, experts from Accenture, AWS, and Salesforce explored the evolving role of AI and cloud in customer experience. Learn how businesses can leverage cutting-edge technologies to drive business outcomes, enhance agent performance, and improve customer interactions.
This video offers a deep dive into the practical applications of AI, looking at everything from multi-channel customer service to agent assist. With real-world insights from strategic partners, you’ll gain a comprehensive understanding of how to stay competitive in the rapidly changing customer experience landscape.
