When customer service and sales platforms speak the same language, great things happen. In this real-life transformation customer story, explore how a leading digital HR service provider, Benify, unlocked new levels of operational efficiency and customer satisfaction by bringing together their CCaaS solution and Salesforce CRM into a single, seamless system.
Learn how this integration not only reduced complexity and manual work for their teams, but also empowered them to deliver faster, more personalised support at scale. This story offers valuable takeaways for any business looking to modernise its customer engagement stack – without adding friction. Read on for insights into improving agent experience and evolving visibility into the customer journey.
